Loop (1-4): Loop buttons are used for call appearances. When you make or receive an external call, that call is assigned to a Loop button. You can place the call on hold and the Loop button will flash. You can retrieve a held call by pressing the flashing Loop button.

The LED of a Loop button will display the status of a call until the station no longer has call supervision (i.e.; the call is successfully transferred) or the call is terminated.  Loop buttons are unique to each extension. If another extension is on a call, your Loop button(s) will not light.

Park (1-5): A user may transfer an active CO/IP call to a special holding location (Park Orbit), which can be accessed easily from any station in the system. 

To park a call, simply press one of the unlit Park buttons while on an active call. The LED next to the Park button starts to flash. 

To retrieve a parked call, lift the handset and press the flashing Park button.

Park buttons are common among all telephones. A call that you Park, will flash on all phones. If you do not want others to pick up your call, use the Hold button instead.

Speed (000-003) These speed buttons can be programmed for quick dial numbers.  These are Station Speed Dial bins that are unique to each extension. Click to learn how to program Station Speed Dial bins.

Agent Log In: This button is used to Log In to an Automatic Call Distribution (ACD) Group. (This button will not be used much)

Agent Log Out: Used to Log Out of an ACD Group. (This button will not be used much.  You'll mostly use the the Agent On/Off Duty button.)

Agent On/Off Duty: The feature tells the phone system if you are available to take calls in your respective ACD Groups.  If your button is flashing, you will not receive calls from your ACD Group (Drivers, Customer Service, etc).  If an ACD Group call is sent to your phone and you do not answer, you are automatically placed "Off Duty" and will need to press the Agent On/Off Duty button again to be able to receive calls.

Supervisor Help: Agents request assistance from a supervisor using the Supervisor Help button. Agents with the Supervisor Help button can request assistance without interrupting an active conversation. When the Supervisor Help button is pressed, the supervisor’s phone is alerted. The supervisor can then listen in on your active call.

Overflow Message: This is where an overflow message would go if an ACD Group went unanswered.

Redial: used to scroll threw the last numbers dialed.  After pressing the Redial button, use the Button Wheel to scroll through your recent calls. Press the OK button to redial the call.

V.Mail: This button is used to access your voice-mail.